For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number, and the nature of the problem.
 

• All RMA numbers are issued based on the understanding that Customer has contacted the manufacturer where applicable, to obtain support and identify any problems with the equipment.
   

• Trek Equipment Corporation reserves the right to refuse the merchandise and return it to the customer at the customer's expense.

Repacking and return shipping

• The RMA number must be prominently displayed on the outside of the package being returned AND:
  


• When enclosing the material to be returned, the original packaging must be appropriately packaged inside another box to protect the original package from damage. DO NOT DEFACE the original manufacturer boxes or original product packaging surfaces by applying labels or writing directly upon the surfaces of the original container. You may be subject to additional fees if you fail to properly repackage and ship the merchandise.